DigitalXC is a GenAI-enabled Service-as-a-Software platform that accelerates zero-touch operations & consumer-grade UX within your Enterprise SERVICE-AS-A-SOFTWARE PLATFORM ARCHITECTURE Omni Channel User Experience Layer GenAI/Agentic AI Layer Digitization Layer (Service-as-a-Software) Hyper Automation Layer | Open-source tools Systems of Records Platform - ITSM | CMDB | Discovery | KB AiOps - Event Correlation | Single pane of Glass | Observability Monitoring Layer – Infra & Apps | Endpoint management Infrastructure/Applications Storage Server Apps Network USER EXPERIENCE LAYER Omni Channel User Experience Layer ITSM Web Mobile Chatbot Voicebot Virtual Assistant Event Service Marketplace – E-commerce Layer • Omni channel-enabled service marketplace to enhance UX • Shift from a traditional ticket-based to zero-touch delivery DIGITIZATION LAYER Digitization Layer (Service-as-a-Software) Appstore Service designer Software Defined Services – Service as a code Integrated Orchestration Layer • Covert any service as a piece of code • Assemble complex services rapidly through Zero Code Service Designer • 600+ reusable services available in App-Store • Cross-platform orchestration for complex multistep Automations GenAI LAYER Self Help GenAI /Agentic AI Layer Content Creation Enterprise Search Tech Support Code Generation IVA (intelligent virtual assistant) Flexible backend – Plug LLM of your choice • Enhance Productivity through intelligent Virtual Assistant • Enable UX & Zero-touch operations through Intelligent Automation AUTOMATION LAYER Hyper Automation Layer | Open-source tools • Pre-loaded with Best-in-Class open-source automation stack • Seamlessly integrates, & maximizes investments with your existing automation tools WHERE DOES IT FIT IN YOUR ENTERPRISE? Digitize your IT services GenAI enable your operations Enhance user experience Enable hyper-automation Reach out to us at [email protected] to learn more