Every industry’s business priority and strategy has gone for a toss in the last couple of months. CIOs are in the hot-seat and at the center of this crisis. They are facing some unique challenges and are expected to deliver significantly more for less and at an unprecedented pace. 1. Shrinking IT budgets 2. Ensuring business continuity Free Distraction-free reading. No ads. Membership 3. Accelerate digitization : Help Businesses stay resilient, relevant and emerge stronger from the crisis Organize your knowledge with lists and highlights. Sign up to discover human stories that deepen your understanding of the world. Tell your story. Find your audience. Read member-only stories Support writers you read most Earn money for your writing Most Enterprises operate in a traditional model with fixed IT cost structure and have been struggling to manage their operations amidst steep budget cuts. CIOs in every organization have an unenviable task of running a very tight ship and get creative to fund digitization efforts. Listen to audio narrations Read offline with the Medium app Sign up for free Try for $5/month In response to the current crisis, Enterprises are looking to increase and accelerate automation( #accelerated_automation). However IT automation is a complex and lengthy journey . It takes significant time, cost and skill to deliver and realize savings. However, the changes are needed here and now. It is like the entire digital journey has been fast forwarded by 5 years. Enterprises are applying ‘band-aid solutions’ — highly transactional and non standardized automations. This impacts their effectiveness . Their projected savings and ROI are also questionable. DigitalXC Service Cloud helps CIOs in addressing this exact need. We are a Digital Service Platform that provides self-service and zero-touch delivery for Enterprises. We enable consumer grade experience for your users by digitizing your service delivery. Here is how we help you in the current context.. a. Rapid automation and Accelerated savings : Plug and play solution with 60+ pre-built services. We can operationalize the platform in 2–3 days and left-shift 30% of your tickets to self-service and zero-touch in 30 days or less leading to faster savings realization. DigitalXC and its partners can create new automations on the go. In 3–6 months, we can enable 50%+ automation levels. b. Reduce skill threshold for Automation: Our pre-built services can be subscribed at a click . We also have a ‘Lego block approach’ where your engineers can leverage our zero-code ‘drag and drop UI’ to assemble and automate complex services rapidly . No scripting or automation tool knowledge is required (#deskilling). Helps your team to focus on business outcomes not worry about ‘what is under the hood’. c. Save cost and variabilize your spend (Pay-as-you-go) : There are zero one time charges . We have a fremium model for customers who use upto 50 orders a month.Beyond 50 orders, customers pay a low transaction charge for whatever automations they consume ($2-$5 per order). This provides at least 30–50% savings on your current run-cost, while delivering superior service. There are no fixed contracts or term commitments minimizing your risk. Customers are free to cancel any time. The solution is more than a ‘ Digital lipstick’. We help meet your immediate objectives of saving costs and ensuring business continuity and at the same time accelerating your long term vision of digitization and enhancing user experience. We are able to deliver these conflicting needs through a Digital Service Model. NextGen As a token gesture in these tough times, we are providing our platform completely free for the first 90 days — No strings attached. Check out our covid offer for more details. To know more about our platform visit us Cio Digital Digital Transformation www.digitalxc.com Customer Experience Written by DigitalXC AI 13 Followers · 2 Following Automation DigitalXC AI is a GenAI enabled Hyper Automation and Employee Experience platform. We offer cloud based service delivery for Enteprise IT. No responses yet Write a response What are your thoughts? Follow More from DigitalXC AI DigitalXC AI Digital Service Model — Service Blueprint for Digital Age Rising above the storm — Accelerate Digital, significantly enhance outcomes (10x impact… DigitalXC AI Digital Service Model Part 3: Consumerize Experience and… Most Enterprises are stuck in a fixed cost model in this downturn. Their revenues and… See all from DigitalXC AI Recommended from Medium Lists Coding & Development 11 stories · 1019 saves Business 41 stories · 179 saves The New Chatbots: ChatGPT, Bard, and Beyond 12 stories · 560 saves data science and AI